1. We're looking for active, experienced players to help contribute and grow this site.

    If your interested send NeoCHI a conversation.
    Dismiss Notice

No candy after recharge

Discussion in 'Q&A' started by Strikerxxx, Apr 14, 2016.

  1. Strikerxxx

    Strikerxxx New Member

    Messages:
    4
    Likes Received:
    0
    Joined:
    Apr 14, 2016
    How long does it take for the customer service to reply? My first recharge did not get double candy, after that i bought the premium pack but did not receive any candy during the sign in.
     
  2. Erublack

    Erublack Active Member

    Messages:
    519
    Likes Received:
    159
    Joined:
    Dec 2, 2015
    Double candy awarded after April 26th. Your premium pack candy comes after each game reset, not whenever you sign in.
     
  3. Strikerxxx

    Strikerxxx New Member

    Messages:
    4
    Likes Received:
    0
    Joined:
    Apr 14, 2016
  4. Strikerxxx

    Strikerxxx New Member

    Messages:
    4
    Likes Received:
    0
    Joined:
    Apr 14, 2016
    I just recharge again and i did not get any candy. It said fail to purchase but i bought the candy in my itunes purchase history.
     
  5. chriskhoo86

    chriskhoo86 Member

    Messages:
    64
    Likes Received:
    13
    Joined:
    Mar 25, 2016
    candies are available on 12.00am gmt+8.

    your recharge is a monthly package or candy package?

    if it is a monthly package, wait till midnight.
    If candy package, send an ibox or pm them in pocket maple fb.

    Hope that helps.
     
  6. Emerl

    Emerl New Member

    Messages:
    13
    Likes Received:
    3
    Joined:
    Apr 6, 2016
    if you found error " fail to purchase "
    you'll need to get refund because if you send problem report , they take too long to fixed and you won't get any VIP points.
     
  7. Strikerxxx

    Strikerxxx New Member

    Messages:
    4
    Likes Received:
    0
    Joined:
    Apr 14, 2016
  8. Mark

    Mark New Member

    Messages:
    28
    Likes Received:
    6
    Joined:
    Mar 17, 2016
    You mean even if they fix the error for you, and give you the candy, they wouldn't give you the VIP points?
     

Share This Page